SITHGAM002

Application

This unit describes the performance outcomes, skills and knowledge required to maintain gaming machines, make payouts on them, check security of gaming areas, and provide advice on games offered by the organisation.

The unit applies to gaming venues, and to gaming attendants who work under general supervision within established procedures. It applies to all electronic data transfer (EDT) and data retrieval and promotion systems, and to player tracking and government monitoring systems.

Unit mapping information

SITHGAM202 Attend gaming machines

Licensing, legislative, regulatory or certification requirements

In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This content is addressed in SITHGAM001 Provide responsible gambling services.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Hospitality—Gaming

Prerequisite, co-requisite or interdependent assessment of units

SITHGAM001 Provide responsible gambling services

Assessment conditions

Skills must be demonstrated in an operational gaming environment. This can be:

• an industry workplace
• a simulated industry environment set up for the purposes of assessment

Assessment must ensure access to a fully equipped gaming venue with:

• equipment required to attend gaming machines:

  • DACOM card

  • evacuation card

  • handpay book

  • machine keys

  • machine service record card

• gaming machines, which include:

  • linked machines

  • linked progressive jackpot systems

  • multi-terminal gaming machines

  • poker machines

  • progressive or stand-alone machines

  • stand-alone games

• gaming machine replacement parts, maintenance tools and cleaning materials
• ticket redemption terminals or cash distribution facility
• gaming machine customers with whom the individual can interact; these can be:

  • customers in an industry workplace who are assisted by the individual during the assessment process; or

  • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

• have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency