Product knowledge
Available exclusively through Catapult LMS.
This resource is available for online delivery and assessment through Catapult LMS. Contact us to learn more about access and purchasing options.
Important: RTOs are responsible for validating all training and assessment resources against their own Training and Assessment Strategy (TAS) and relevant regulatory requirements.
Customers will expect that you have a thorough knowledge of the services and/or products the organisation for which you work or which you represent sells or deals with. This knowledge will aid you in satisfying customer enquiries or, if necessary, redirecting them to other sales or service areas which can satisfy the customer’s needs.
Assessment texts and tasks reflect those typically found in the workplace. Advice and support is available if requested. Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.
$15.00 inc GST
