ICTNWK308

Application

This unit describes the skills and knowledge required to identify, document and provide solutions to network related problems in the context of the technical environment.

It applies to individuals involved in frontline technical support, who maintain network continuity by isolating and rectifying network problems as they arise.

Unit mapping information

Supersedes and is equivalent to ICTNWK302 Determine and action network problems.

Licensing, legislative, regulatory or certification requirements

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Networking

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

• reported network user problems
• a network
• hardware
• diagnostic tools, components and software
• records and reports
• organisational guidelines and procedures
• industry standard ICT blueprint

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.