Provide effective client service

This unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia. It consists of Learning Resource Material (instructional theory), an Assessment Workbook, and information about assessment mapping to the Performance Criteria, Knowledge Evidence, and Performance Evidence requirements of this accredited unit.

Our CPPCMN3006 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants. This unit is available for enrolment and online training/assessment via Catapult LMS (Learning Management System). NOTE: If you are a training provider, please do your own validation, in accordance with your Training and Assessment Strategy (TAS).

$15.00 inc GST

Total: $15.00

Unit information about the CPPCMN3006 training material in this resource

CPPCMN3006 information from training.gov.au.


This unit of competency specifies the outcomes required to establish client relationships, and identify and meet client needs through the delivery of services or by providing information and advice on products and services.

The unit supports those who work alone or in teams. It applies in a range of work sites, and to new or repeat client encounters, either on company or client premises.

Unit mapping information

No equivalent unit.

Licensing, legislative, regulatory or certification requirements

No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field


Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

The following must be present and available to learners during assessment activities:

  • equipment:

    • communication devices required for the task

  • materials:

    • products and information used when providing client services, including sales brochures and company website

  • contingencies:

    • customer complaints

  • specifications:

    • client service manuals

    • company policies, including:

      • complaints handling procedures

      • dress code

  • physical conditions:

    • suitable work site or venue


  • according to workplace requirements

Assessor requirements

As a minimum, assessors must satisfy SNR/AQTF assessor requirements.

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