CHCCSM014

Application

This unit describes the performance outcomes, skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.

Workers at this level provide supervision to others according to organisational policies and procedures.

This unit applies to work in a range of health and community services contexts.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Assessment Conditions

Skills must be demonstrated in the workplace or in a simulated environment that reflects workplace conditions.

Assessment must ensure:

• access to facilities, equipment and resources that reflect real working conditions and model industry operating conditions and contingencies
• access to organisational standards, policies and procedures
• use of case management plans
• links to other local service agencies or organisations
• opportunities for engagement with real people involved in case management.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.