Support employee and industrial relations procedures (Superseded)
Note: BSBWRK411 is superseded by BSBHRM412
Unit Code: BSBWRK411
This accredited training resource supports Australian Registered Training Organisations (RTOs) in delivering nationally recognised vocational education and training (VET).
The resource includes:
Information on Catapult resources is available in the Catapult Knowledge Base.
Available in print and online.
This resource is available as a hardcopy (printed) book in Learner Guide and Trainer/Assessor Guide variants, and for online delivery and assessment through Catapult LMS. Contact us to learn more.
Important: RTOs are responsible for validating all training and assessment resources against their own Training and Assessment Strategy (TAS) and relevant regulatory requirements.
This unit describes the skills and knowledge required to communicate and implement industrial relations policies and procedures to effectively represent organisations/employers.
It applies to individuals who work in support positions, assisting others in dealing with industrial relations conflicts and issues.
This unit supersedes BSBWRK411A Support employee and industrial relations procedures
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
This unit contains foundation skills
Workforce Development—Workplace Relations
None specified.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – workplace relations field of work and include access to:
Assessors must satisfy NVR/AQTF assessor requirements.
$19.00 inc GST
