BSBCUE303

Application

This unit describes the skills and knowledge required to prepare, conduct and review a telemarketing campaign, which may involve both inbound and outbound calling.

It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgment and relevant theoretical knowledge, and who may provide technical advice and support to a team.

Unit mapping information

This unit supersedes BSBCCO303B Conduct a telemarketing campaign

Licensing, legislative, regulatory or certification requirements

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Foundation skills

This unit contains foundation skills

Unit sector or competency field

Stakeholder Relations—Customer Engagement

Prerequisite, co-requisite or interdependent assessment of units

None specified

Assessment conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the stakeholder relations – customer engagement field of work and include access to:

• communication technology and database systems in real or simulated workplace
• workplace information and data, including:
  • call/engagement guides
  • performance managements, sales performance and quality assurance documentation
  • records and relevant legislation
  • regulatory requirements
  • organisational standards and guidelines

Assessors must satisfy NVR/AQTF assessor requirements.