Provide effective client service
Unit Code: CPPCMN3006
This accredited training resource supports Australian Registered Training Organisations (RTOs) in delivering nationally recognised vocational education and training (VET).
The resource includes:
Information on Catapult resources is available in the Catapult Knowledge Base.
Available in print and online.
This resource is available as a hardcopy (printed) book in Learner Guide and Trainer/Assessor Guide variants, and for online delivery and assessment through Catapult LMS. Contact us to learn more.
Important: RTOs are responsible for validating all training and assessment resources against their own Training and Assessment Strategy (TAS) and relevant regulatory requirements.
This unit of competency specifies the outcomes required to establish client relationships, and identify and meet client needs through the delivery of services or by providing information and advice on products and services.
The unit supports those who work alone or in teams. It applies in a range of work sites, and to new or repeat client encounters, either on company or client premises.
No equivalent unit.
No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Common
Not applicable
The following must be present and available to learners during assessment activities:
communication devices required for the task
products and information used when providing client services, including sales brochures and company website
customer complaints
client service manuals
company policies, including:
complaints handling procedures
dress code
suitable work site or venue
Timeframe:
Assessor requirements
As a minimum, assessors must satisfy SNR/AQTF assessor requirements.
$15.00 inc GST
