BSBCUE306

Application

This unit describes the skills and knowledge required to handle difficult engagements relating to customer billing and customer accounting, primarily where the customer is defaulting.

It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgment and relevant theoretical knowledge, and who may provide technical advice and support to a team.

Unit mapping information

This unit supersedes BSBCCO306B Process complex accounts

Licensing, legislative, regulatory or certification requirements

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Foundation skills

This unit contains foundation skills

Unit sector or competency field

Stakeholder Relations—Customer Engagement

Prerequisite, co-requisite or interdependent assessment of units

None specified

Assessment conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the stakeholder relations – customer engagement field of work and include access to:

• workplace information, reporting systems and data
• information on relevant legislation, regulations, codes of practice and standards
• information on organisational policies and standard operating procedures, financial delegations and authorisation limits
• case studies or actual workplace

Assessors must satisfy NVR/AQTF assessor requirements.