Deploy customer service field staff (Superseded)
Note: BSBCUE302 is superseded by BSBOPS202
Unit Code: BSBCUE302
This accredited training resource supports Australian Registered Training Organisations (RTOs) in delivering nationally recognised vocational education and training (VET).
The resource includes:
Information on Catapult resources is available in the Catapult Knowledge Base.
Available in print and online.
This resource is available as a hardcopy (printed) book in Learner Guide and Trainer/Assessor Guide variants, and for online delivery and assessment through Catapult LMS. Contact us to learn more.
Important: RTOs are responsible for validating all training and assessment resources against their own Training and Assessment Strategy (TAS) and relevant regulatory requirements.
This unit describes the skills and knowledge required to deploy field staff to fulfil service commitments to customers and meet organisational requirements.
It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.
This unit supersedes BSBCCO302B Deploy customer service field staff
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit contains foundation skills
Stakeholder Relations—Customer Engagement
None specified
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the stakeholder relations – customer engagement field of work and include access to:
Assessors must satisfy NVR/AQTF assessor requirements.
$15.00 inc GST
