BSBCOM403

Application

This unit describes the skills and knowledge required to provide the training required to effectively implement and maintain an organisation’s established compliance program/management system.

It applies to individuals who are responsible for the planning, development and operation of the induction and training components of an organisation’s compliance program. Application of this unit must be consistent with the pertinent sections of relevant Australian and international standards and legislative requirements including: AS 3806:2006 Compliance programs, AS ISO 10002:2006 Customer satisfaction – Guidelines for complaints handling in organizations, AS/NZS 4360:2004 Risk management and AS ISO 15489:2004 Records management.

Unit mapping information

This unit supersedes BSBCOM403B Provide education and training on compliance requirements and systems

Licensing, legislative, regulatory or certification requirements

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Foundation skills

This unit contains foundation skills

Unit sector or competency field

Regulation, Licensing and Risk—Compliance

Prerequisite, co-requisite or interdependent assessment of units

None specified.

Assessment conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the compliance field of work and include access to:

• standards, legislation, regulations and codes of conduct relevant to job role, occupation or profession
• organisational policies and procedures related to training or induction on compliance
• interaction with others
• computer resources and business technology
• compliance program/management system
• case studies and, where possible, real situations

Assessors must satisfy NVR/AQTF assessor requirements.