Develop the retail frontline
Unit Code: SIRXTAD002
This accredited training resource supports Australian Registered Training Organisations (RTOs) in delivering nationally recognised vocational education and training (VET).
The resource includes:
Information on Catapult resources is available in the Catapult Knowledge Base.
Available in print and online.
This resource is available as a hardcopy (printed) book in Learner Guide and Trainer/Assessor Guide variants, and for online delivery and assessment through Catapult LMS. Contact us to learn more.
Important: RTOs are responsible for validating all training and assessment resources against their own Training and Assessment Strategy (TAS) and relevant regulatory requirements.
This unit describes the performance outcomes, skills and knowledge required to assess and develop the skills level of frontline team members.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.
No equivalent unit.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Cross-Sector—Training and Development
Not applicable
Skills must be demonstrated in a services industry environment. This can be:
Assessment must ensure access to:
industry and organisational skills requirements:
position descriptions
organisational procedures relevant to job role
industry standards and codes of practice relevant to job role
individuals in an industry workplace, or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
$15.00 inc GST