Assertive communication
Available exclusively through Catapult LMS.
This resource is available for online delivery and assessment through Catapult LMS. Contact us to learn more about access and purchasing options.
Important: RTOs are responsible for validating all training and assessment resources against their own Training and Assessment Strategy (TAS) and relevant regulatory requirements.
We need to understand what it means to be assertive, to learn to demonstrate assertive behaviours and to use these behavioural characteristics when dealing with the conflicts we all encounter in our daily lives.
Assessment texts and tasks reflect those typically found in the workplace. Advice and support is available if requested. Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.
$15.00 inc GST
