ICTSAS202
Apply problem-solving techniques to routine ICT malfunctions (Superseded)
Note: ICTSAS202 is superseded by ICTSAS211
This unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia. It consists of Learning Resource Material (instructional theory), an Assessment Workbook, and information about assessment mapping to the Performance Criteria, Knowledge Evidence, and Performance Evidence requirements of this accredited unit.
Our ICTSAS202 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants. This unit is available for enrolment and online training/assessment via Catapult LMS (Learning Management System). NOTE: If you are a training provider, please do your own validation, in accordance with your Training and Assessment Strategy (TAS).
$17.00 inc GST
Unit information about the ICTSAS202 training material in this resource
ICTSAS202 information from training.gov.au.
Application
This unit describes the skills and knowledge required to apply problem-solving techniques to determine the origin of a routine malfunction and plan for its resolution.
It applies to individuals who work under supervision to provide frontline technical support, diagnose technical problems and determine potential solutions. These are key components of this support role.
Unit mapping information
This unit supersedes ICASAS202A Apply problem-solving techniques to routine IT malfunctions
Licensing, legislative, regulatory or certification requirements
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Foundation skills
This unit contains foundation skills
Unit sector or competency field
Systems administration and support
Prerequisite, co-requisite or interdependent assessment of units
None specified.
Assessment conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:
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a workstation and industry software packages
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detailed information relating to organisational processes and procedures
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information on a range of Information and Communications
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Technology (ICT) business solutions
Assessors must satisfy NVR/AQTF assessor requirements.