BSBOPS601

Application

This unit describes the skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans.

The unit applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. These individuals may oversee the work of a number of teams and other managers.

Unit mapping information

Supersedes and is equivalent to BSBMGT617 Develop and implement a business plan.

Supersedes but is not equivalent to:

• BSBCUE604 Develop and maintain a service level strategy
• BSBCUE606 Forecast and plan using customer engagement traffic information analysis
• BSBMGT618 Develop an engagement centre business plan

Licensing, legislative, regulatory or certification requirements

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Business Competence – Business Operations

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

• business information and data relevant to performance evidence

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training framework, frameworks and/or standards.