SITTTSL011

Application

This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and source airfares for domestic air travel. It requires the ability to interpret flight information and conditions applicable to specific fares and to quote on airfares that meet customer needs.

The unit applies to tourism and travel industry organisations that sell domestic airfares such as travel agencies, tour wholesalers and consolidators.

It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, consolidator ticketing officers and reservations and operations consultants.

Unit mapping information

SITTTSL309 Source airfares for domestic flights

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Tourism—Tourism Sales and Operations

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in a tourism or travel business operation or activity that sells domestic airfares. This can be:

• an industry workplace
• a simulated industry environment set up for the purposes of assessment

Assessment must ensure access to:

• computers, software programs, printers, and CRS currently used in the tourism or travel industry to facilitate domestic airfare quotes
• current airline and consolidator documentation or computer data, published fares, schedules and bulletins outlining fares and conditions
• internet and email
• storage for computer data
• telephone
• customers with whom the individual can interact; these can be:

  • customers in an industry workplace who are assisted by the individual during the assessment process; or

  • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

• have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency