SITTTSL009

Application

This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines.

The product can include any international or domestic product sold by any tourism, travel, hospitality, or event organisation. This unit applies to all organisations where travel and tourism documents, including air tickets, are issued to customers, suppliers and sometimes to tour delivery staff.

The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, tour desk officers, and operations coordinators. Some larger organisations support a documentation department staffed by entry-level documentation officers who may require more supervision.

Unit mapping information

SITTTSL307 Process travel-related documentation

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Tourism—Tourism Sales and Operations

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in a tourism, travel, hospitality or events business operation or activity that processes travel-related documents. This can be:

• an industry workplace
• a simulated industry environment set up for the purposes of assessment

Assessment must ensure access to:

• customer and operational files providing reservation and operational information for issuing documentation
• computers, printers and software programs currently used by the tourism, hospitality or event industries to administer travel and tourism documents
• current product information found in sales kits, brochures, timetables, tour schedules, product manuals, supplier information kits, information databases and CRS
• current template documents for each of the documents listed in the knowledge evidence
• where assessment covers air documents and tickets:

  • current airline, consolidator and International Air Transport Association (IATA) documentation or computer data, tariffs and bulletins outlining rules, conditions and regulations

  • IATA actual or training facsimile air documentation

• customers with whom the individual can interact; these can be:

  • customers in an industry workplace who are assisted by the individual during the assessment process; or

  • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

• have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency