SITTTSL006

Application

This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.

The unit applies to any tourism, travel, hospitality or events industry sector and quotations can be for any international or domestic product. The organisation could be a principal (the supplier) or an agent quoting on products and services on behalf of the principal.

It applies to frontline sales or operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, restaurant managers, banquet coordinators or managers, resort activities coordinators, tour desk officers, reservations sales agents, and owner-operators of small tourism organisations.

Unit mapping information

SITTTSL304 Prepare quotations

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Tourism—Tourism Sales and Operations

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in a tourism, travel, hospitality or events business operation or activity that prepares quotations. This can be:

• an industry workplace
• a simulated industry environment set up for the purposes of assessment

Assessment must ensure access to:

• computers, information systems and software currently used by the tourism, travel, hospitality and event industries to produce and store quotations and product-related information
• internet and email
• printers and scanners
• storage for computer data
• telephone
• current costing information found within brochures, product manuals, tariffs, price lists, supplier information kits, information databases and computerised reservations systems (CRS)
• operational documentation
• details of supplier contracts and customer files
• current plain English regulatory documents distributed by government consumer protection regulators
• customers with whom the individual can interact; these can be:

  • customers in an industry workplace who are assisted by the individual during the assessment process; or

  • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

• have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency