Conduct Keno games

This unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia. It consists of Learning Resource Material (instructional theory), an Assessment Workbook, and information about assessment mapping to the Performance Criteria, Knowledge Evidence, and Performance Evidence requirements of this accredited unit.

Our SITHGAM004 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants. This unit is available for enrolment and online training/assessment via Catapult LMS (Learning Management System). NOTE: If you are a training provider, please do your own validation, in accordance with your Training and Assessment Strategy (TAS).

$15.00 inc GST

Total: $15.00

Unit information about the SITHGAM004 training material in this resource

SITHGAM004 information from


This unit describes the performance outcomes, skills and knowledge required to operate and maintain Keno equipment, take bets, make payouts, check security issues, and provide advice on Keno to customers.

The unit applies to gaming venues that offer Keno games, and to gaming attendants who work under general supervision within established procedures.

Unit mapping information

SITHGAM204 Conduct Keno games

Licensing, legislative, regulatory or certification requirements

In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This is covered in SITHGAM001 Provide responsible gambling services.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field


Prerequisite, co-requisite or interdependent assessment of units

SITHGAM001 Provide responsible gambling services

Assessment conditions

Skills must be demonstrated in an operational gaming environment. This can be:

  • an industry workplace

  • a simulated industry environment set up for the purposes of assessment

Assessment must ensure access to:

  • Keno terminal, facilities and equipment:
    • online Keno terminal and display medium
    • Keno betting stationery
  • industry-realistic range of customers playing Keno with whom the individual can interact; these can be:
    • customers in an industry workplace who are assisted by the individual during the assessment process; or
    • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

  • have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency

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