SITEEVT002

Application

This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events, and administer them through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.

This unit is relevant to events coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors.

It applies to event operations personnel who operate with some level of independence and under limited supervision. They may work in event management companies, in event venues, or in organisations that organise their own events.

Unit mapping information

SITXEVT302 Process and monitor event registrations

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Events—Events

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in an operational events business or activity where event registrations are processed and monitored. This can be:

• an industry workplace
• a simulated event set up for the purpose of skills assessment

Assessment must ensure access to:

• event registration documentation:

  • event program

  • event schedules

  • event inclusions and costs

  • information or sales kit

  • confirmation letters

  • credit notes

  • invoices

  • name lists

  • participant name badge or identification document

  • receipts

  • service vouchers

  • site maps

  • sponsor advertisements

  • tickets

• comprehensive operational and capacity information for venues and sites for the events listed in the knowledge evidence
• industry current technology and software for processing event registrations
• event registrants with whom the individual can interact; these can be:

  • registrants in an industry workplace who are assisted by the individual during the assessment process; or

  • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

• have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency