Sell to the retail customer

This unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia. It consists of Learning Resource Material (instructional theory), an Assessment Workbook, and information about assessment mapping to the Performance Criteria, Knowledge Evidence, and Performance Evidence requirements of this accredited unit.

Our SIRXSLS001 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants. This unit is available for enrolment and online training/assessment via Catapult LMS (Learning Management System). NOTE: If you are a training provider, please do your own validation, in accordance with your Training and Assessment Strategy (TAS).

$15.00 inc GST

Total: $15.00

Unit information about the SIRXSLS001 training material in this resource

SIRXSLS001 information from


This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.

It applies to frontline personnel who have some autonomy coupled with close supervision and guidance from others.

This includes front line sales assistants, cashiers/checkout operators and customer service representatives.

Unit mapping information

No equivalent unit

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field


Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in a retail environment. This can be:

  • an industry workplace

  • a simulated industry environment set up for the purposes of assessment

Assessment must ensure access to:

  • technology devices equipped with search functionality

  • point of sale equipment.

  • relevant documentation:

    • organisational policies and procedures for:

      • customer service

      • sale of products and services

      • resolving customer complaints

      • collection and storage of customer details

    • organisational product information and price lists

    • supplier brochures, information sheets and price lists

    • promotional activity information

    • loyalty program information

  • current plain English regulatory documents distributed by government regulators for:

    • consumer protection law

    • privacy law

  • customers with whom the individual can interact to sell products and services; these can be:

    • individuals in an industry workplace, or

    • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

  • assessment activities that allow the individual to:

    • work within commercial speed, timing and productivity

    • manage tasks and contingencies in the context of the job role

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Shopping cart0
There are no products in the cart!