Sell to the retail customer
This unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia. It consists of Learning Resource Material (instructional theory), an Assessment Workbook, and information about assessment mapping to the Performance Criteria, Knowledge Evidence, and Performance Evidence requirements of this accredited unit.
Our SIRXSLS001 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants. This unit is available for enrolment and online training/assessment via Catapult LMS (Learning Management System). NOTE: If you are a training provider, please do your own validation, in accordance with your Training and Assessment Strategy (TAS).
This SIRXSLS001 unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia.
The unit content consists of:
Our SIRXSLS001 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants.
This unit is also available for enrolment and online training/assessment via Catapult LMS (Learning Management System). Contact us to learn more.
NOTE: If you are a training provider, please do your own validation, per your Training and Assessment Strategy (TAS).
This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.
This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.
It applies to frontline personnel who have some autonomy coupled with close supervision and guidance from others.
This includes front line sales assistants, cashiers/checkout operators and customer service representatives.
No equivalent unit
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Cross-Sector—Sales
Not applicable
Skills must be demonstrated in a retail environment. This can be:
an industry workplace
a simulated industry environment set up for the purposes of assessment
Assessment must ensure access to:
technology devices equipped with search functionality
point of sale equipment.
relevant documentation:
organisational policies and procedures for:
customer service
sale of products and services
resolving customer complaints
collection and storage of customer details
organisational product information and price lists
supplier brochures, information sheets and price lists
promotional activity information
loyalty program information
current plain English regulatory documents distributed by government regulators for:
consumer protection law
privacy law
customers with whom the individual can interact to sell products and services; these can be:
individuals in an industry workplace, or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation
assessment activities that allow the individual to:
work within commercial speed, timing and productivity
manage tasks and contingencies in the context of the job role
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
$15.00 inc GST