SIRXIND001

Application

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Unit mapping information

No equivalent unit.

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Cross-Sector—Working in Industry

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in a services industry environment. This can be:

• an industry workplace
• a simulated industry environment

Assessment must ensure access to:

• relevant business technology with internet capability
• relevant documentation:

  • current plain English guidelines issued by regulatory bodies covering:

    • minimum workplace entitlements provided by the National Employment Standards (NES)

    • relevant provisions of Commonwealth, state or territory anti-discrimination and equal employment opportunity (EEO) law

    • industrial awards for retail employees, issued by regulatory bodies or unions

  • organisational policies and procedures that relate to general work practices as detailed in the Knowledge Evidence

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.