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Unit information about the PDSCUS005 training material in this resource
A complaint is an expression of dissatisfaction made by a customer. They might be reasonable or non-justifiable. Whatever the case might be, complaints require some form of response.
Assessment texts and tasks reflect those typically found in the workplace. Advice and support is available if requested. Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.