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Unit information about the PDSCUS001 training material in this resource
The first impression a customer gets is the one that lasts. Each organisation has a preferred way, according to enterprise policies and procedures, of greeting the customer, whether it be answering the telephone or face-to-face.
Assessment texts and tasks reflect those typically found in the workplace. Advice and support is available if requested. Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.