Assertive communication


We need to understand what it means to be assertive, to learn to demonstrate assertive behaviours and to use these behavioural characteristics when dealing with the conflicts we all encounter in our daily lives.

Assessment conditions

Assessment texts and tasks reflect those typically found in the workplace. Advice and support is available if requested. Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.

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