Communication skills


Communication occurs when someone sends a verbal or non-verbal message to another person and that message is received and understood as it was intended. Before sending a message it is a good idea to consider what you are doing, why you are doing it, how you should do it and what you expect the result to be.

Assessment conditions

Assessment texts and tasks reflect those typically found in the workplace. Advice and support is available if requested. Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.

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