Engage in short and simple spoken exchanges at work
This unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia. It consists of Learning Resource Material (instructional theory), an Assessment Workbook, and information about assessment mapping to the Performance Criteria, Knowledge Evidence, and Performance Evidence requirements of this accredited unit.
Our FSKOCM002 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants. This unit is available for enrolment and online training/assessment via Catapult LMS (Learning Management System). NOTE: If you are a training provider, please do your own validation, in accordance with your Training and Assessment Strategy (TAS).
$15.00 inc GST
Unit information about the FSKOCM002 training material in this resource
FSKOCM002 information from training.gov.au.
This unit describes the skills and knowledge required to interact with others in short and simple spoken exchanges at work, which have an explicit purpose, involve a familiar context and require the use of highly familiar vocabulary. For example, following simple instructions, asking or responding to simple questions, engaging in informal exchanges with colleagues, leaving a short telephone message, or describing a routine task.
An individual performing these tasks operates alongside an expert or mentor where prompting and advice can be provided.
This unit applies to individuals who use, or are preparing to use, oral communication skills to complete workplace activities. This includes existing workers and individuals preparing for employment through vocational education and training. This unit can be integrated and contextualised with vocational training to support achievement of vocational competency.
This unit is aligned to, but does not fully address, the Australian Core Skills Framework (ACSF) oral communication core skill indicators .07 and .08 at level 1 in the workplace and employment domain of communication.
Unit mapping information
Supersedes and is equivalent to FSKOCM02 Engage in basic spoken exchanges at work.
Licensing, legislative, regulatory or certification requirements
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Unit sector or competency field
Prerequisite, co-requisite or interdependent assessment of units
Competency is to be assessed in the workplace, a workplace simulated environment or a vocational training context. Spoken exchanges must be undertaken with real individuals.
Skills must be demonstrated using short, simple and explicit oral exchanges that reflect those typically undertaken in a workplace.
The following resources are to be made available:
an expert or mentor to provide prompting and advice to learner, as needed
own familiar support resources
participants for short and simple exchanges described in performance evidence
satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards, and
have sound knowledge of the ACSF and performance features of the ACSF level being assessed, and
have demonstrable expertise, knowledge and skills in the vocational contextualisation and assessment of the core skill, oral communication, and
have completed the following or equivalent:
TAESS00009 Address Foundation Skills in Vocational Practice Skill Set; or
a higher level education qualification, such as:
TAE80113 Graduate Diploma of Adult Language, Literacy and Numeracy Practice (and its equivalent TAE70111); or
Bachelor of Education, Graduate Certificate or Graduate Diploma of Education, or higher. This may include qualifications relating to TESOL, adult education or vocational education