Implement effective communication strategies (Superseded)
Unit Code: BSBCMM402
This accredited training resource supports Australian Registered Training Organisations (RTOs) in delivering nationally recognised vocational education and training (VET).
The resource includes:
Information on Catapult resources is available in the Catapult Knowledge Base.
Available in print and online.
This resource is available as a hardcopy (printed) book in Learner Guide and Trainer/Assessor Guide variants, and for online delivery and assessment through Catapult LMS. Contact us to learn more.
Important: RTOs are responsible for validating all training and assessment resources against their own Training and Assessment Strategy (TAS) and relevant regulatory requirements.
This unit describes the skills and knowledge required to select and use communication strategies required to respond to an enquiry.
It applies to individuals who analyse information and then either respond personally or refer the enquiry to others.
This unit supersedes BSBCMM402A Implement effective communication strategies
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit contains foundation skills
Communication—interpersonal communication
None specified.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced by individuals using interpersonal communication skills in the workplace and include access to:
Assessors must satisfy NVR/AQTF assessor requirements.
$19.00 inc GST
