SITTIND001

Application

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

This unit applies to all tourism and travel sectors and people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other units of competency.

This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise performance.

Unit mapping information

SITTIND201 Source and use information on the tourism and travel industry

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Working in Industry—Tourism

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in an operational tourism or travel environment. This can be:

• an industry workplace
• a simulated industry environment or activity

Assessment must ensure use of:

• computers, printers, communication technology and information programs used to source industry information
• information on codes of conduct, membership and benefits distributed by:

  • industry associations

  • accreditation operators

  • unions

• plain English documents issued by government regulators that describe laws specifically relevant to the tourism industry:

  • Criminal Code Act 1995 for child sex offences outside Australia

  • Queensland Tourism Services Act 2003

• experienced industry personnel, colleagues or suppliers with whom the individual can interact to obtain current industry information; these can be:

  • industry personnel, colleagues or suppliers within a workplace; or

  • individuals who participate in role plays or simulated activities set up for the purpose of assessment

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.