SITHACS006

Application

This unit describes the performance outcomes, skills and knowledge required to provide specialist valet or butler services. It requires the use of well-developed interpersonal communication skills plus the ability to care for client property and arrange personalised services.

The unit applies to individuals who provide personalised client services, usually in commercial accommodation establishments. They work independently with limited guidance from others.

Unit mapping information

SITHACS301 Provide valet service

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Hospitality—Accommodation Services

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in an operational commercial accommodation environment. This can be:

• an industry workplace
• a simulated industry environment

Assessment must ensure access to:

• laundering equipment:
  • hangers
  • irons
  • ironing boards
• cleaning agents and chemicals:
  • deodorisers
  • disinfectants
  • shoe cleaning supplies
  • spot cleaning agents
• clothing and other personal items:
  • coats
  • jackets
  • shirts
  • skirts
  • shoes
  • trousers
• personal protective clothing:
  • aprons
  • gloves
• sewing equipment:
  • needle
  • threads of varying colours
• shoes requiring cleaning
• clothing requiring cleaning or minor repairs
• guests with whom the individual can interact; these can be:
  • guests in an industry workplace who are assisted by the individual during the assessment process; or
  • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

• have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency