Provide effective client service
This unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia. It consists of Learning Resource Material (instructional theory), an Assessment Workbook, and information about assessment mapping to the Performance Criteria, Knowledge Evidence, and Performance Evidence requirements of this accredited unit.
Our CPPCMN3006 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants. This unit is available for enrolment and online training/assessment via Catapult LMS (Learning Management System). NOTE: If you are a training provider, please do your own validation, in accordance with your Training and Assessment Strategy (TAS).
This CPPCMN3006 unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia.
The unit content consists of:
Our CPPCMN3006 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants.
This unit is also available for enrolment and online training/assessment via Catapult LMS (Learning Management System). Contact us to learn more.
NOTE: If you are a training provider, please do your own validation, per your Training and Assessment Strategy (TAS).
This unit of competency specifies the outcomes required to establish client relationships, and identify and meet client needs through the delivery of services or by providing information and advice on products and services.
The unit supports those who work alone or in teams. It applies in a range of work sites, and to new or repeat client encounters, either on company or client premises.
No equivalent unit.
No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Common
Not applicable
The following must be present and available to learners during assessment activities:
equipment:
communication devices required for the task
materials:
products and information used when providing client services, including sales brochures and company website
contingencies:
customer complaints
specifications:
client service manuals
company policies, including:
complaints handling procedures
dress code
physical conditions:
suitable work site or venue
Timeframe:
according to workplace requirements
Assessor requirements
As a minimum, assessors must satisfy SNR/AQTF assessor requirements.
$15.00 inc GST
